Minnesota Association of REALTORS® – MNAR

Leveraging Technology to Improve Efficiency

The challenge: answer over 3,000 Legal Hotline questions per year with a self-service, online solution. McKenna Design Group was selected by Minnesota Association of Realtors® to convert the manual process of intaking, routing and managing broker-owner members’ legal questions to a web-based solution. Legal Hotline integrates with MNAR’s member portal and streamlines the process to provide more value to members and more time savings to association staff.

The Legal Hotline application includes:

  • Online submission form
  • Automated E-mail Notifications
  • Staff dashboard
  • Ability to assign tickets to internal staff
  • Email communications and reporting

CasePro™ – Professional Standards Made Easy.™

With Legal Hotline in full production, Minnesota Realtors® began to onboard CasePro™, the only 100% digital Code of Ethics Administration web solution. For nearly 20,000 members and 17 local associations, CasePro™ helps the association manage the process of administering Professional Standards and the ability to “self-police” agents and brokers through an online solution for Code of Ethics and grievance complaints and requests for arbitration.

CasePro™ provides an end-to-end solution for Code of Ethics:

  • Simple, online Code of Ethics complaint submission
  • Easy, streamlined Request for Arbitration
  • Generation all standard E-1, A-1 and other forms
  • Document upload and management
  • Real-time member lookup to validate respondents
  • Electronic signature capture
  • Automated E-mail Notifications
  • Collaboration using staff administration portal
  • Volunteer member management to review cases
  • Reporting to capture data in seconds
  • 128-bit security, Microsoft cloud solution

Improve the speed and quality of member or consumer communications. Decrease the amount of time needed to process Code of Ethics complaints. Streamline the administrative process for both association staff and legal services, saving association time and money. CasePro™ is in production at both state or local associations.

View CasePro     Request a Demo

Services

  • Legal Hotline Online
  • CasePro™
  • Custom Website Application
  • Association User Requirements
  • Cloud Hosting Solution
  • Internet Security
  • Member Database API
  • Training & Technical Support

 

 

Case Pro™ – Professional Standards Made Easy.™

 

Case Pro™ – Professional Standards Made Easy.™
Case Pro™ – Professional Standards Made Easy.™

CasePro™ – Professional Standards & Code of Ethics Web Application

 


Legal Hotline

Legal Hotline

 

Legal Hotline - Got Questions? Get Answers.
Legal Hotline - Got Questions? Get Answers.

Legal Hotline Web Application

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McKenna Design Group is a full-service marketing communications and technology firm in Chicago. Hire us and we'll develop integrated, results-driven solutions. Our promise? Return on Experience.® We build a brand so customers advocate for you.

GSA NAICS Codes 541430, 541511, 541613, 541810, 541910